We offer energy that mobilizes people and boosts business, today and tomorrow.

From the sweetened breakfast to happy hour at the end of the day, the energy of our work can be found in the daily life of Brazilians. This is because we market products through industries from a wide variety of sectors in the economy: food, beverages, cosmetics, plastics, pharmaceuticals, chemicals, among others.

We also manufacture different types of ethanol for various industrial segments, such as those used in the production of biodegradable plastics.

Neutral hydrous ethanol, for example, is very versatile and can be found in the formulas of beverages, cosmetics and pharmaceuticals.

We produce various types of sugars, such as sucrose and inverted sugar syrup, which are mainly sold to companies in the food industry.

With the power of the Shell brand, we market fuels through a network of more than 7,000 service stations.

It's the same energy that powers business and commercial aircraft from North to South...

During a fuelling stop, customers also have the differentiated experience of Shell Select, our brand for convenience stores. To have a coffee or schedule a meeting, the space becomes a point of support for best services.

From sugarcane biomass, we produce electric power, which is sold to partners and distributors.

This is the energy of our team that innovates and makes a difference, moving society in so many ways.

We integrate all stages of the sugarcane production chain. From this raw material, we produce and market a variety of sugars for use in the various segments of the food and pharmaceutical industries, among others. Today, we are the largest single producer of sugar in the world, and the leading exporter of this commodity in the international market.

In 2018, we concentrated efforts on building six sugar warehouses. The investment, of approximately BRL 170 million, increased our storage capacity by 40% compared with the previous year. Located in the State of São Paulo, the new building, together, have the capacity to store up to 585,000 tons. The units of Ipaussu, Bonfim and Costa Pinto started operating in the 2018/2019 harvest, according to plan.

From the same sugarcane, we also obtain different types of ethanol. Hydrous ethanol fuel for motor vehicles. Hydrous ethanol, for domestic use and production of ether, is produced in different standards to meet national requirements and for exports. Neutral hydrous ethanol is marketed to produce beverages, cosmetics and pharmaceuticals, while fuel and industrial anhydrous ethanol is intended, respectively, for use as an additive in the mixture with gasoline and in the formulas for cleaning products, paints and varnishes.

In the crop year, we made the first shipment of fractionate ethanol (sold in of 250-liter drums) from the integrated E2G plant at the Costa Pinto Unit, in Piracicaba (SP). Through sales in drums, we will now cater to customers who have restricted storage space, such as cosmetics factories. It is, therefore, the pioneering use of E2G for industrial purposes.

Also in terms of sugarcane, we excel in the production of electric energy from sugarcane bagasse originating from crushing, which supplies the energy demand of our industrial operations, with the surplus being sold.

We are an increasingly integrated energy company. We formed a joint venture with WX Energy. Thus, in addition to generating bioenergy, we started to operate directly in trading of energy in the free market.

Attentive to the energy transition, we also started the construction, on a commercial scale, of a plant to convert vinasse and filter cake into biogas oother forms to generate clean energy from a non-biomass source, such as solar, with which we will enter the Distributed Generation (DG) market as of the next harvest, through which we will enter the Distributed Generation (DG) market as of the next crop year.

On roads and streets, our fuel powers cars, buses and trucks; in the field, tractors and agricultural machinery; and in the skies, executive and commercial planes. It's the distinctive quality of the Shell brand fueling the mobility of cargo and people every day around the world!

We are one of the main fuel distributors in Brazil, a position conquered and maintained thanks to the work of more than 4,000 drivers from service providers who cover more than 230 million kilometers per year, equivalent to 500,000 trips from Rio de Janeiro to São Paulo.

We have in place different procedures to guarantee the excellence of this work and to avoid contamination of the product in the various operations (receiving, storage and shipping)—all in line with the Fuel Quality Monitoring Program (PMQC - Programa de Monitoramento da Qualidade dos Combustíveis) established by the ANP in 1998 and with which we recorded 98.2% compliance in the last measurement.

This achievement reflects the best practices adopted, especially in the scope of the project called 100% Qualidade (100% Quality), which aims to reinforce the guidelines of the Raízen Quality Policy. The initiative includes, among other actions, Quality Day, in which we open our terminals to customers, partners and authorities to show our quality standards, raising awareness among those involved of the importance of delivering the best product.

The customer experience when stopping to fuel is enhanced with the Shell Select convenience store brand. Since the previous crop year, we have been developing a new store layout.To have a coffee or to schedule a meeting, the space has become a point of support for the best service to consumers who seek convenience and diversified services. By the end of 2018/2019, nearly 148 stores had already adhered to the new model, whose sales increased by approximately 20%.

We also extended the boundaries of our operations with the acquisition of Shell's assets in Argentina. With the exception of the refinery integrated to the business, a characteristic common to the operations of all Argentine distributors, the structure is similar to our Brazilian fuel distribution operations. This is an opportunity to seek logistics, marketing and financial synergies to create value.

Ensuring traceability of the entire chain is part of our strategy. From the field to the customer, we establish ethical and responsible partnerships that allow us to closely monitor the proper performance of our operations.

We continually drive environmental, social and economic criteria in our operations. To this end, we maintain our production units in compliance with the most rigorous international standards of sustainability, such as Bonsucro, in addition to two plants in compliance with the International Sustainability and Carbon Certification (ISCC). In 2018/2019, we obtained the Bonsucro seal for the Rafard and Barra units—the latter became the largest unit in the world to comply with this standard. We thus have the largest scope of certified area on the planet, with 21 plants. For a complete list of certifications of our operations, click here.

It is part of a responsible operation to efficiently use natural resources in our operations. Through the ReduSa program, for example, the reduction of water withdrawal from external sources and the engagement of all production units have been fundamental to achieving positive results. The initiative was recognized during Bonsucro Global Week 2019, an annual event that aims to share sustainable practices in the sugarcane industry in the world. Lower water abstraction, for example, generates benefits for the society in the vicinity of the facilities and reinforces our strategy towards a circular economy, with high resilience to external factors, such as possible scenarios of water shortage.

Responsible use of the land is another of our concerns with the environment. Through satellite imagery, we monitor the regions where we cultivate sugarcane, in order to preserve the surrounding biodiversity, ensuring that native vegetation has not been converted. In addition, with the sugarcane plantation seen from above, it is possible to better plan sowing, anticipate failures and guarantee the quality of the harvest. Close to 98% of the harvest is mechanized, with the remaining 2% referring to manual harvesting on land where the use of machinery is impracticable.

Our energy also flows through the communities surrounding our operations, generating opportunities that transform the lives of children, youth, adults and the elderly. We have as principle to make good use of the funds of incentive laws, allocating these resources to projects that generate social transformation and bring value to surrounding communities. Given the complexity and variety of projects submitted, we have developed a robust internal governance, with software for the evaluation and prioritization of projects, as well as multidisciplinary committees for analysis, selection and approval of initiatives aligned with our values.

Transforming knowledge into professional qualification, one of the fronts of socially responsible operation, is to qualify surrounding communities for the job market and identify talents for our team. In 2018/2019, a total of 18 courses were provided and 290 people were trained in 11 locations. The news was the professional Tractor Operator training course for women, held in Igaraçu do Tietê (SP). The unprecedented course was attended by 14 students interested in learning specific techniques to operate the equipment.

By encouraging young people in social vulnerability to discover themselves professionally and trail their own paths, the Raízen Foundation reformulated its teaching model. In its centers in Piracicaba, Dois Córregos, Igaraçu do Tietê, Ipaussu and Valparaiso, in the State of São Paulo, and Jataí, in Goiás, close to 800 adolescents aged 14 to 16 were selected for an 18-month program and 540 hours of training, which takes place before or after school hours.

Over the next crop year, they will go through three modules that address self-knowledge, empowerment, full communication, and civic responsibilities. At the end of this period, they will have built an individual development plan, will be followed up for the next five years, and will be able to share their experiences as mentors of the young people who will enter at each new cycle.

As a complement, the cultural activities supported are also part of our community relations front. By joining culture and education, we invested in the project called Histórias que Ganham o Mundo (Stories that Gain the World), through which we trained teachers and multipliers and promoted a contest that selected the best comics produced by students aged 8 to 12. The productions were published in the book " Histórias que Ganham o Mundo", distributed for free to the participating Boards of Education. The initiative directly benefited more than 16,000 people and was carried out in the following cities in the State of São Paulo: Barra Bonita, Barueri, Maracaí, Paraguaçu Paulista, Tarumã, Ribeirão Preto and São José dos Campos.

More information on social and environmental aspects can be found here. |GRI 202-1, 203-1, 303-1, 304-1, 304-2, 306-3, 411-1, 413-1, 413-2|