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Raízen

CUSTOMER SERVICE

CUSTOMER SERVICE is the channel that seeks to provide quality service. It is intended for consumers seeking to clarify doubts, make complaints, or request services.

Business hours: 8:00 a.m. to 5:00 p.m.  

  Brazilian toll free: 0-800-728-1616

Ombudsman

Ombudsman is a channel for consumers who have not had their demands completely solved by Customer Service. Through this channel, you can register your suggestion, criticism, or complaint. So, always have the protocol number given on the first call on-hand.

Business hours: 8:00 a.m. to 5:00 p.m.

 Brazilian toll free: 0-800-728-0010

FREQUENTLY ASKED QUESTIONS

Find the answers to your questions about Raízen.