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Raízen

CUSTOMER SERVICE

CUSTOMER SERVICE is the channel that seeks to provide quality service. It is intended for consumers seeking to clarify doubts, make complaints, or request services.

Business hours: 8:00 a.m. to 5:00 p.m.  

  Brazilian toll free: 0-800-728-1616

Ombudsman

Ombudsman is a channel for consumers who have not had their demands completely solved by Customer Service. Through this channel, you can register your suggestion, criticism, or complaint. So, always have the protocol number given on the first call on-hand.

Business hours: 8:00 a.m. to 5:00 p.m.

 Brazilian toll free: 0-800-728-0010

Antifraude

A Raízen preza pela segurança e integridade de cada parceiro dos nossos negócios.

Caso você tenha alguma dúvida sobre a veracidade de documentos, informações ou propostas comerciais em nome da Raízen, recomendamos que antes de prosseguir com qualquer negociação, confirmação ou assinatura, contate-nos pelo e-mail compliancemonitoramento@raizen.com

FREQUENTLY ASKED QUESTIONS

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