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Raízen
CUSTOMER SERVICECUSTOMER SERVICE is the channel that seeks to provide quality service. It is intended for consumers seeking to clarify doubts, make complaints, or request services.
Business hours: 8:00 a.m. to 5:00 p.m.
Brazilian toll free: 0-800-728-1616
Ombudsman
Ombudsman is a channel for consumers who have not had their demands completely solved by Customer Service. Through this channel, you can register your suggestion, criticism, or complaint. So, always have the protocol number given on the first call on-hand.
Business hours: 8:00 a.m. to 5:00 p.m.
Brazilian toll free: 0-800-728-0010
Anti-Fraud Policy
Raízen values the security and integrity of each of our business partners.
If you have any doubts about the authenticity of documents, information, or business proposals made on behalf of Raízen, we recommend that, before proceeding with any negotiation, confirmation, or signature, you contact us at compliancemonitoramento@raizen.com
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